PAYMENT

• 60% Deposit prior to production and balance due prior to collection.
• Payment methods accepted EFT / Cash / MasterCard, Visa and Debit cards (We do not accept Amex and Diners).
• We encourage EFT’s and have facilities at our offices to make Internet payments
• Orders will not be released until payments have been made in full and the funds have been cleared in our bank account.
• We encourage you to pay into our matching bank account ensure that your order is cleared immediately.
• Please contact your Khoja Group agent to confirm receipt of your proof of payment, once payment has been made.
• All Sales are Final, No Refunds, No Exchanges.
• All cash deposits attract extra charges as follows
  • NEDBANK – initial charge of R60.00 then R1.90 per R100.00
  • FNB – initial charge of R75.00 then R2.00 per R100.00

SAMPLE POLICY

• Samples are available for purchase at our store in Pretoria.
• Samples must be returned within 48 hours from purchase in its original condition as well as original packaging so that a refund/credit can be ensured.
• After carefully examination of samples that are returned and once, we are satisfied that samples are fit for resale we will issue the refund or credit note.
• Damage to any part of sample or packaging will result in samples not being accepted for return.
• The samples are to be paid for in cash, so as to facilitate immediate refund once the examination of samples is completed and is satisfactory.

RETURN POLICY

• No refund on returned goods. Only Credits will be processed which you can use on your next purchase.
• 10% restocking fee will be charged to the client.
• Goods should be returned within 48 hours of purchase stating reasons for return.
• We cannot accept returns on branded items, items that have been assembled, discontinued and clearance items.

BRANDING

• Acceptable file formats: CDR/ EPS/ AI/ SVG/ AI/ EPS
• Vector artwork is preferred.
• We accept PC format artwork only

• All fonts must be converted to curves to avoid font substitutions.

• Artwork generated by us will be charged to the client depending on the complexity of the artwork.
• A setup fee of R250.00 and up applies on all orders that require branding.
• A client is solely and completely responsible for accuracy of the proof, failure on your part to check a final proof does not divest you of this responsibility.
• No production will commence until we receive a signed copy of artwork approval form.
• If the artwork if not approved promptly, delivery date will change accordingly.

• Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

• Only 2 changes of artwork are allowed, any further changes will incur extra costs.
• Be aware that the color displayed on your screen, is not true representation of the correct color.

CUSTOM ORDERS

• 70% deposit prior to commencement of design work and production.
• Balance to be paid in full prior to collection.
• Artwork/ design must be supplied by client in high resolution.
• Acceptable artwork file formats: CDR/ EPS/ AI/ SVG/ AI/ EPS
• Our graphic department can design on your behalf at a fee to be discussed.

ORDERS COLLECTED on your behalf

• Please advise Khoja Group on who will be collecting your order.
• Should you send a Courier, please provide them with complete details.
• Please do not send your couriers to collect orders until you have received an email from Khoja Group notifying you that your order is ready for collection.